FAQ
Do you make custom signs?
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HOW LONG WILL IT TAKE TO GET MY ORDER?
Some items are in stock and are available on our online store here. These items typically ship out within a week of being ordered. Custom built items on the other hand are built on a first come first served basis. We keep track of orders as they are placed and estimate the time it will take our crew to construct them. We take into considerations the availability of parts and how complex the sign project is. This is noted on a calendar as a time slot to build the item. When a new order is placed it is assessed and given the next time slot. When we do haunted house items, we generally cut off new projects at around the second week of September to ensure our customers get their products prior to their opening.
HOW DO YOU SHIP MY SIGN TO ME?
Most smaller signs, smaller than 5 foot, will be shipped via FedEx ground service and typically arrive within several days after being shipped. We can give you a general ideal of the delivery charges at the time of ordering but the actual charges will be assessed once the product is complete. We will then send you another invoice to cover the shipping costs unless shipping was paid at the time of the order such as when purchasing items through our online store. Custom items will not be charged shipping costs at the time the order is placed. Only after the custom item is built and ready to ship will the shipping charges be invoiced.
Any sign larger than 5 foot will likely have to be shipped freight. We ship freight with the carrier Old Dominion, although we can use other freight companies if available in Dallas/Ft. Worth area if you prefer. When we ship freight we can give you a quote on costs, but the final cost will be the buyers responsibility as we ship all freight COD. That means that the buyer is responsible to pay the freight charges at the time of delivery or pick up.
WHAT ARE THE PAYMENT OPTIONS?
If you shop at our online shop then you will be able to securely check out with PayPal.
If you order a custom sign, then we will send you an invoice to your email address. These invoices are generated with Square or PayPal. You're welcomed to decide if you wish to use one over the other, just be certain to mention that when you order. Both Square and PayPal are nationally recognized and secure payment processing programs and provide you with a safe way to send money online.
You may also send us a check but note that we will not begin a custom project or ship anything until that check has cleared the bank.
HOW DO YOU SAVE MY DATA?
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